We have got been in contact with Abovenet and they have told us there is a fiber cut affecting multiple providers in the NYC area. There is no additional information on where this occurred, but it is affecting the same path to NYC from earlier today. The latest update is a crew is in route.

The network issue is a bend in one of our fibers to NYC, provided by Abovenet. Techs have identified where the problem is, have prepped for the work in the manhole they need to be in. The re-splice will occur at 8:30 AM EST. Our traffic is going over other providers such as XO and local through NJ, avoiding the problem NYC fiber. I will update once this re-splice is completed.

The fiber cut is being worked on by Abovenet. They are saying that the crew is in place to replace the span of fiber that is damaged.

They are not able to give us an estimated time of repair yet.

We are aware some clients are still having connectivity issues. To rectify any remaining issues we are working not on adding a connection to Cogent who is On-Net within our datacenter. They are currently not part of our bandwidth providers.

Abovenet has updated us they are trying to reroute the cut fiber using an alternate path because they are unable to gain access to the fiber for repair due to fire.

We do not have any ETA/ETR estimates at this time. As soon as we have more information we will send another update.