Over the last 12 hours there has been progress, they figured out that the damage was caused by a fire. Due to the amount of damage and where the fire was located they can not get to the wire to repair it. I will let you know on further updates. Here is the two e-mail's I have received on the situation:
The fiber cut is being worked on by Abovenet. They are saying that the crew is in place to replace the span of fiber that is damaged.
They are not able to give us an estimated time of repair yet.
We are aware some clients are still having connectivity issues. To rectify any remaining issues we are working not on adding a connection to Cogent who is On-Net within our datacenter. They are currently not part of our bandwidth providers.
Abovenet has updated us they are trying to reroute the cut fiber using an alternate path because they are unable to gain access to the fiber for repair due to fire.
We do not have any ETA/ETR estimates at this time. As soon as we have more information we will send another update.
As soon as anything comes in, ill keep you guys updated!